Privacy Policy

Welcome to QualDrive Driving School (“QualDrive”, “we”, “us”, or “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit qualdrive.co.uk (the “Site”) or use our Services, and outlines your rights under applicable data protection laws.

Last updated: 3 November 2025

1. Controller Details

• Data Controller: QualDrive Limited
• Registered Office: Greenland Business Centre, Studley Road, Redditch, Worcestershire, United Kingdom, B98 7HD
• Company Number: 14973412 (England & Wales)
• Contact Email: contact@qualdrive.co.uk
• Data Protection Officer: contact@qualdrive.co.uk

2. Data We Collect

2.1 Information You Provide

• Identity & Contact Data: Name, email address, telephone number, postal address.
• Licence & Eligibility Data: Driving licence details, eyesight confirmation.
• Booking & Payment Data: Lesson dates, payment confirmations, and invoices (processed via TotalDrive, Supabase, and Adyen).

2.2 Automated & Tracking Data

• Usage Data: Pages visited, session duration, and form submissions.
• Device & Technical Data: IP address, browser type, operating system, device identifiers.
• Behavioural Data: Heatmaps and session recordings via Hotjar (only with your consent).

2.3 Cookies & Similar Technologies

Please see our Cookie Policy for details on the cookies we use, including essential cookies for site functionality and optional cookies for analytics and marketing.

3. How We Use Your Data

We use your data to:

• Manage bookings, lessons, and communications.
• Process payments and provide receipts.
• Comply with DVSA and legal requirements.
• Improve our website and customer experience.
• Conduct analytics (only with consent).

We will only send marketing communications if you have opted in.
You can withdraw consent at any time by contacting us or via the unsubscribe link in the email.

4. Data Sharing & Disclosure

• Service Providers:

  • TotalDrive – CRM, bookings, and payment processing (Privacy Policy)
  • Supabase – Data hosting
  • Adyen – Payment processing
  • Hotjar – Analytics
  • Email/SMS platforms – Communication and notifications

• Legal Authorities:
  When required by law (e.g., accident reporting, DVSA requests).

• Business Transfers:
  In connection with any merger, sale, or acquisition, with appropriate safeguards in place.

5. International Transfers

Our data processors are based in the UK/EU.
If we share data outside these regions, we rely on Standard Contractual Clauses or equivalent safeguards to ensure compliance with UK GDPR.

6. Data Retention

• Personal & Booking Data: Retained for the duration of our relationship plus 7 years to comply with tax and accounting laws.
• Marketing Data: Retained until you unsubscribe or withdraw consent.
• Analytics Data: Retained by Hotjar for up to 365 days, in line with their policy.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of data (subject to legal obligations).
• Restriction: Limit processing in specific cases.
• Portability: Receive your data in a structured, machine-readable format.
• Object: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw consent for processing at any time.

To exercise your rights, contact contact@qualdrive.co.uk.
You may also file a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Security Measures

We apply strict technical and organisational measures to protect your data, including:

• Encryption of stored and transmitted data.
• Access controls for authorised personnel only.
• Regular security audits and vulnerability checks.

9. Children’s Data

Our Services are intended for learners aged 17 and above, in line with UK driving laws.
Learners aged 16 may be eligible if they receive the higher rate mobility component of Personal Independence Payment (PIP) or Disability Living Allowance (DLA).

We do not knowingly collect data from individuals under 16 who do not meet these criteria.
If we become aware that we have done so, we will delete the data promptly.

10. Changes to this Policy

We may update this Privacy Policy from time to time.
The “Last updated” date at the top will reflect the most recent version.
Please review this Policy periodically for updates.

11. Contact Information

For any privacy-related questions or requests, please contact:

• Email: contact@qualdrive.co.uk
• Phone: +44 1527 337 855
• Address: Greenland Business Centre, Studley Road, Redditch, Worcestershire, United Kingdom, B98 7HD

Thank you for trusting QualDrive with your personal data.
We are committed to keeping it secure and handling it responsibly.