Terms & Conditions


QualDrive Limited has a cancellation policy of 48 hours. If you cannot make a lesson or course, please contact us at the earliest opportunity by calling 01527 337 855 (Please leave a voicemail if out of hours Mon - Friday 9am - 5pm).

Full Terms & Conditions


The following terms and conditions represent the basis upon which The Driving Instructors offer driving lessons and courses to you (The Learner). Please note, The Driving School is independently owned and operated thus the contract for service is between you and The Driving Instructor. TotalDrive is a separate entity sourced by QualDrive to provide a secure and compliant interface.

  1. General conduct
  2. The Driving Instructor will be courteous, polite, tidy and punctual. The Driving Instructor will behave in a professional and ethical manner at all times. The Driving Instructor training car will be well maintained, clean and tidy (weather permitting).

    The Driving Instructor car is fitted with dual-controls and is fully insured for driving tuition purposes. The Driving Instructor will not smoke in the training car at any time, nor will The Driving Instructor use your lesson time for any other form of business, personal or otherwise without your expressed permission.

  3. Qualifications
  4. The Driving Instructor is legally authorised to give driving tuition in the UK by the Driver and Vehicle Standards Agency (DVSA).

  5. Driving Licence and eyesight
  6. You must hold a current, valid driving licence (provisional or full), which must be produced on or in advance of our first driving lesson (You may be charged the lesson fee in full if this is not complied with). You must prove your entitlement to drive and provide me with a licence check code prior to our first driving lesson.

    The Driving Instructor can provide the instructions on how to do this. You must also check that you can read a number plate at a distance of 20.5 metres (i.e. 67 feet - about 5 car lengths) with prescribed visual aids (i.e. contact lenses or glasses) if normally worn. Please note if you need contact lenses or glasses to achieve this you must make sure you wear them on each driving lesson.

  7. Safety, comfort and well being
  8. Safety is a shared responsibility as identified below: In the interests of comfort and safety you are advised to wear suitable footwear and clothing which does not restrict movement or which is inappropriate, distracting or could lead to embarrassing situations. It is important you act responsibly at all times and give your undivided attention to the driving task at hand. Should anything be distracting you during your lesson it is important that you make me aware of this fact even if it is something The Driving Instructor is doing.

    Similarly if you are feeling uncomfortable or uneasy about any driving task please let The Driving Instructor know. The Driving Instructor will be grateful for your feedback and The Driving Instructor will think no less of you for doing this. In an emergency situation it is important you follow The Driving Instructors instructions and allow The Driving Instructor to take control of the steering wheel if necessary to avoid an incident.

    The Driving Instructor may also need to make use of the dual controls (i.e. brake and or clutch pedals) and thus override your use of them. As soon as it is safe to do so The Driving Instructor will advise you of why The Driving Instructors actions were necessary and help you to calm down if required. Any subsequent discussion will focus on what can be learnt rather than who was to blame.

    The Driving Instructor will do their best to deliver any instructions or take any actions (even in an emergency) in a calm and measured manner so as not to alarm you or make you feel uncomfortable or disheartened in any way. The Driving Instructor will definitely not shout at you or make any sarcastic or derogatory remarks. You can be assured The Driving Instructor will not use improper language or suggestive behaviour and/or physical contact.

    You must take note of any medication you are taking which may affect your ability to drive safely and advise me accordingly before taking any lesson booked. Similarly, you should inform me of anything you feel might impact on your ability to undertake the proposed lesson safely. In the event it becomes apparent you are unable to concentrate due to illness, tiredness, or your emotional state of mind The Driving Instructor reserves the right to terminate the lesson early or require your agreement to choose an alternative learning activity which can still be undertaken safely.

  9. Driving under the influence
  10. To ensure the safety of you and other road users The Driving Instructor reserves the right to cancel any lesson if you are or if The Driving Instructor suspects you are under the influence of drugs, legal highs and/or alcohol (prescribed or otherwise). If this occurs the full training fee for the period in question will be lost or charged.

  11. Lesson postponement
  12. You may lose, or be required to pay for, any lessons booked in The Driving Instructors diary which are postponed or cancelled by you, especially if The Driving Instructor is unable to obtain new replacement work for those appointment time(s). However, The Driving Instructor reserves the right to postpone lessons if The Driving Instructor considers the weather or road conditions to be unsuitable or dangerous.

    Unfortunately, The Driving Instructor cannot be held responsible for any costs incurred as a result of having to postpone any lessons, for whatever reason. You will not incur a charge if you cancel outside the cancellation period of 48 hours before the lesson.

  13. Punctuality
  14. In your own interests you are advised to be punctual for your lesson appointments. All such appointments should be recorded (and checked where possible with The Driving Instructor) in your Total Drive App to ensure mistakes are avoided. The Driving Instructor would normally wait for you for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment.

    A reciprocal waiting time may become necessary if The Driving Instructor is delayed due to unforeseen circumstances. The Driving Instructor will make up any lesson time lost as a result of this at the end of the normal lesson time or as soon as possible. Any such shortfall should be recorded in your Total Drive App and initialled by The Driving Instructor.

  15. Payments
  16. You must pay The Driving Instructors fees for all lessons, and The Driving Instructor will charge for lessons on a 60-minute basis. You can obtain information on current lesson fees from The Driving Instructor directly or on Their website or Social Media channels.

    The Driving Instructor may change fees without prior notice but if The Driving Instructor increase or reduce the fees between the time You book a lesson and the date of the lesson [and You pay for it in advance of the lesson], the price increase or reduction will not apply to that lesson but where there is a decrease The Driving Instructor may in their discretion decide to refund You the amount of the decrease; You shall make payment to The Driving Instructor in advance by cash, credit / Debit card, bank transfer or Adyen Pay Platform within the TotalDrive app.

    The Driving Instructor shall give You a receipt for all sums that The Driving Instructor receives from You.

  17. Total Drive Payments
  18. The Total Drive payment platform is provided by Total Drive Software Ltd and operated by Adyen. The platform is designed to facilitate the purchase of Driving lessons by pupils. Payments made through the platform happen instantly.

    As a condition of Total Drive enabling payment processing services through Adyen, you agree to provide Total Drive accurate and complete information about you and your business, and you authorize Total Drive to share it and any transaction information related to your use of the payment processing services provided by Adyen.

  19. The Driving Test
  20. Booking
    Driving tests can be booked by you, me or The Driving Instructor on your behalf. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone elses driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately.

    Test appointments must be notified to us as soon as they are known to you, otherwise The Driving Instructor cannot guarantee to provide a vehicle for the test or any lessons just prior to it. You will pay a 2 hour rate on the day of your driving test, to cover the usage of the car and potentially a driving lesson before the test.
    Use of the vehicle
    In the interests of customer and public safety The Driving Instructor reserves the right to withhold the use of the training car for the test if, in The Driving Instructors opinion, your driving is actually or potentially dangerous - behaviour which if repeated on the test would result in a test failure.
    Test cancellation
    Three clear working days (Sundays and public holidays do not count as working days) notice of test cancellation or postponement is required by the DVSA. Therefore to cancel a test booked for a Friday you need to do this online no later than the preceding Monday thus giving three clear working days (i.e. Tuesday, Wednesday and Thursday). Failure to provide the required notice will result in the loss of your test fee.

    The Driving Instructor cannot be held responsible for any postponement or cancellation of tests by you or the DVSA. However, The Driving Instructor will do all that is possible to arrange another test as quickly as possible and to help you to reclaim expenses from the DVSA if appropriate.
  21. Complaints
  22. In the event of a complaint The Driving Instructor would be extremely grateful if you would give them the opportunity to resolve the matter in the first instance. However, please do not let a problem linger. If there are serious issues, you can contact the DVSA directly or the QualDrive team will be happy to assist 01527 337 855.

  23. Your statutory rights
  24. Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods or services provided. The Driving Instructor has a statutory obligation to provide you with goods and services fit for the purpose for which they were bought and as described. If you have any doubts about your statutory rights, please contact your local Trading Standards Department or Citizens Advice Bureau.